Terms of Service

Effective: 2 April 2026

These Terms of Service ("Terms") govern your use of Ordestra ("the Service"), operated by Daliah Group B.V., a company registered in the Netherlands ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Service Description

Ordestra converts evidence-based scientific publications (PDFs) into compliance-constrained audio summaries with citation-anchored transcripts. The Service applies deterministic evidence rules and claim-level boundaries to generated outputs.

Ordestra is not medical advice. Outputs are structured summaries constrained by evidence rules. They are not clinical recommendations, diagnostic tools, or substitutes for professional medical, legal, or scientific judgment. You must not rely on Ordestra outputs as the sole basis for clinical, regulatory, or treatment decisions.

Ordestra does not independently verify the accuracy of source publications. The Service summarises what the source material states, within the boundaries of its constraint engine. Users are responsible for evaluating the quality and applicability of source publications.

2. Account Terms

2.1. You must be at least 16 years of age to create an account.

2.2. One account per person. Shared or team accounts are available under the Team tier.

2.3. You must provide accurate and complete registration information and keep it up to date.

2.4. You are responsible for maintaining the security of your account credentials. Notify us immediately at hello@ordestra.com if you suspect unauthorised access.

2.5. You are responsible for all activity that occurs under your account.

3. Subscription and Billing

3.1. Ordestra operates a credit-based billing system. Generating a text script costs 1 credit. Synthesising audio costs 1 to 6 credits depending on output length.

3.2. The following tiers are available:

3.3. Payment is processed by Stripe. By subscribing, you authorise recurring charges to your payment method at the start of each billing period.

3.4. Subscriptions auto-renew unless cancelled. Cancellation takes effect at the end of the current billing period. You retain access to your tier until then.

3.5. Credits do not roll over between billing periods. Unused credits expire at the end of each period.

3.6. No refunds are issued for partial billing periods. If you cancel mid-period, you retain access for the remainder of the period but are not entitled to a pro-rata refund.

3.7. We may change pricing with at least 30 days' written notice. Price changes take effect at the start of the next billing period after the notice period.

4. Acceptable Use

When using Ordestra, you agree not to:

4.1. Upload publications to which you do not have the legal right to access, reproduce, or process. You are responsible for ensuring you have the necessary rights or licences for any content you upload.

4.2. Use Ordestra outputs as the sole basis for clinical decisions, medical treatment, or patient care without independent professional judgment.

4.3. Circumvent, disable, or interfere with usage limits, access controls, rate limiting, or other security measures of the Service.

4.4. Reverse-engineer, decompile, or attempt to extract the source code, algorithms, or logic of the constraint engine, claim boundary system, or any other proprietary component of the Service.

4.5. Redistribute Ordestra outputs commercially if your tier does not permit it (see Section 5.3). Free and Starter tiers are limited to personal and non-commercial use.

4.6. Use the Service in any manner that violates applicable laws or regulations, including intellectual property, data protection, and export control laws.

4.7. Use automated scripts, bots, or other tools to access the Service beyond what is provided through our official interface, except where we offer an API for that purpose.

5. Intellectual Property

5.1. Your content. You retain all rights to publications you upload. By uploading, you represent that you have the legal right to do so and grant us a limited licence to process the content solely for the purpose of providing the Service. We do not claim ownership of your uploaded content.

5.2. Generated outputs. You retain rights to outputs generated from your uploaded publications. We do not claim ownership of generated audio, transcripts, or summaries. Your use of outputs is subject to the usage rights of your subscription tier (see 5.3).

5.3. Usage rights by tier:

5.4. Our platform. Ordestra, including the platform, constraint engine, algorithms, claim boundary logic, user interface, and all associated intellectual property, remains the exclusive property of Daliah Group B.V. Nothing in these Terms grants you any rights to our intellectual property beyond the limited licence to use the Service.

6. Content and Accuracy

6.1. Outputs are AI-generated summaries constrained by evidence rules. While the constraint engine enforces claim-level boundaries and evidence discipline, outputs may contain errors, omissions, or misinterpretations of source material.

6.2. Confidence Pulse scores are structured assessments of evidence quality dimensions. They are informational indicators, not guarantees of publication quality, validity, or clinical applicability.

6.3. You must verify outputs against the original source publications before relying on them for any professional purpose.

6.4. Ordestra does not warrant the accuracy, completeness, reliability, or fitness of outputs for any particular purpose. The Service is provided "as is" and "as available".

6.5. Ordestra is not a substitute for professional medical, legal, scientific, or regulatory judgment. Any decisions you make based on Ordestra outputs are your sole responsibility.

7. Data and Privacy

7.1. Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.

7.2. All data is processed and stored within the European Union.

7.3. Uploaded publications are deleted after generation in accordance with our data retention policy. Audio and transcript retention varies by tier and is detailed in the Privacy Policy.

8. Limitation of Liability

8.1. To the maximum extent permitted by Dutch law, Ordestra's total aggregate liability to you for any claims arising from or related to the Service is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim.

8.2. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

8.3. We are not liable for any clinical, medical, regulatory, or treatment decisions made based on Ordestra outputs. Use of outputs for such purposes is entirely at your own risk.

8.4. These limitations apply regardless of the legal theory under which liability is claimed, whether in contract, tort, strict liability, or otherwise.

9. Termination

9.1. You may terminate your account at any time by contacting us at hello@ordestra.com or through your account settings. Cancellation of a paid subscription takes effect at the end of the current billing period.

9.2. We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if required by law.

9.3. Upon termination, your right to use the Service ceases. Your data will be deleted in accordance with our data retention policy. You may request a data export before termination.

9.4. Sections 5 (Intellectual Property), 6 (Content and Accuracy), 8 (Limitation of Liability), and 10 (Governing Law) survive termination of these Terms.

10. Governing Law and Disputes

10.1. These Terms are governed by and construed in accordance with the laws of the Netherlands.

10.2. Any disputes arising from or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.

11. Changes to These Terms

11.1. We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by email or through the Service.

11.2. Continued use of the Service after the effective date of updated Terms constitutes acceptance of those changes. If you do not agree with the updated Terms, you must stop using the Service and terminate your account.

12. Contact

For questions about these Terms, contact us at: hello@ordestra.com

Daliah Group B.V.
The Netherlands
KvK registration pending

These terms will be reviewed by qualified legal counsel before launch.